about us (including the practical things)

Our online store has been open for business for the past 10 years. We feature LabelOnce light yellow erasable food storage labels, erasable mini-dv labels, and erasable wine bottle tags.

All other categories of LabelOnce erasable labels such as file folder, food, hang file indexes, 3x5, ring binder, and multipurpose labels are available through the retailers of Jokari/US, Inc. Please visit jokari.com/labelonce for more information.

If you have a a pre-sales question, need shipping information about an order, have a complaint or suggestion, it's easy to contact us by email, phone, fax, or regular mail at:

erasable.com
c/o Multicomp, Inc.
P.O. Box 2761
Abilene, Texas 79604
Phone (800) 541-4351
Phone (325) 676-0844
Fax (325) 675-5944
By email send to:
info@erasable.com

how we handle your credit card purchase

WE DO NOT SUBMIT THE INFORMATION NECESSARY TO CHARGE YOUR CREDIT CARD UNTIL YOUR ORDER IS PACKED AND READY FOR SHIPPING NO LATER THAN THE NEXT BUSINESS DAY. MERCHANDISE COSTS AND SHIPING/HANDLING COSTS AND POLICIES SUBJECT TO CHANGE WITHOUT NOTICE. ALL PRICES IN U.S. DOLLARS. ALL ORDERS SUBJECT TO ACCEPTANCE.

satisfaction guaranteed

All items carry a 30-day money-back guarantee except where specifically noted. If you're not satisfied, here's all you do: E-Mail us your order number and whether you wish a credit or exchange. In either situation, we will E-mail back an RA (Return Authorization) number and send UPS at no cost to you to pick up the merchandise or send you a postage meter strip to put on a return mailer provided.

When we receive the returned merchandise we will credit your account for the cost of the merchandise and/or make the exchange and/or issue a refund check.

If you have a question, please contact us via E-mail or telephone (800) 541-4351 in the U.S. If by E-mail, you will receive a personal E-mail answer not an automated response, usually in 24 hours or less.