about us (including the practical things)

Our online store has been open for business for the past 11 years. We feature bulk refills of LabelOnce light yellow erasable food storage labels, erasable mini-dv labels, 3x5 labels, hanging file indexes, and erasable wine bottle tags. Bulk refills are packages of labels only without marker or eraser.

All Starter Kits and standard Refills of LabelOnce erasable labels including those for file folders, food containers, hang file folders, ring binders, multipurpose labels and others are available through the retailers of Jokari/US, Inc. Please visit jokari.com/labelonce for more information.

If you have a a pre-sales question, need shipping information about an order, have a complaint or suggestion, it's easy to contact us by email, phone, fax, or regular mail at:

erasable.com
c/o Multicomp, Inc.
P.O. Box 2761
Abilene, Texas 79604
Phone (325) 676-0844
By email send to:
info@erasable.com

how we handle your purchase via Pay Pal

PAY PAL IS OUR PAYMENT PROCESSOR. WHEN YOU REACH THE PAYMENT SECTION OF OUR CHECKOUT PROCESS, YOU CAN EITHER LOGIN TO YOUR PAY PAL ACCOUNT OR ENTER A CREDIT CARD THAT PAY PAL ACCEPTS AND REMIT TO US VIA PAY PAL. IMPORTANT: WE DO NOT CAPTURE YOUR PAY PAL TRANSACTION UNTIL YOUR ORDER IS PACKED AND READY FOR SHIPPING NO LATER THAN THE NEXT BUSINESS DAY. MERCHANDISE COSTS AND SHIPING/HANDLING COSTS AND POLICIES SUBJECT TO CHANGE WITHOUT NOTICE. ALL PRICES IN U.S. DOLLARS. ALL ORDERS SUBJECT TO ACCEPTANCE.

satisfaction guaranteed

All items carry a 30-day money-back guarantee except where specifically noted. If you're not satisfied, here's all you do: E-Mail us your order number and whether you wish a credit or exchange. In either situation, we will E-mail back an RA (Return Authorization) number and send UPS at no cost to you to pick up the merchandise or send you a postage meter strip to put on a return mailer provided.

When we receive the returned merchandise we will credit your account for the cost of the merchandise and/or make the exchange and/or issue a refund check.

If you have a question, please contact us via E-mail or telephone (800) 541-4351 in the U.S. If by E-mail, you will receive a personal E-mail answer not an automated response, usually in 24 hours or less.